AT Concept, your well-being is paramount to us. Through ISO 9001:2000 accreditation, we strive to give:
· Consistent compliance with all imposed requirements;
· Our focus on Patient Safety and Satisfaction; and
· Continual improvement of our products, services, and processes.
What is ISO Accreditation?
The International Organization for Standardization (ISO) is a worldwide federation of national standards bodies from some 140 countries, with one body representing each country. This non-governmental organisation was established in 1947 for the purpose of enhancing quality, increasing reliability, and improving health and safety of products and services worldwide. In Malaysia, SIRIM is the body that is responsible in providing certification, inspection and testing services that conform to national and international standards and guides.
ISO 9001:2000 certification is utilized in a variety of ways as a vehicle for healthcare organizations to:
- Identify systemic break-downs and close gaps or loopholes
- Define key interfaces between processes, departments and staff
- Streamline work flow and maximize resource utilization
- Proactively prevent problems from occurring
- Provide ways to detect and correct errors and problems
- Ensure conformance to and effectiveness of documented processes
- Focus on patient and provider needs and expectations
- Maximize customer satisfaction
- Facilitate compliance to healthcare quality certifications, accreditation standards and regulatory requirements
Our ISO 9001:2000 accreditation emphasises the importance of having the right protocols in place. Protocols in a fertility centre determine, for example, how embryos are handled, what drugs are given to patients and in what dosage, proper handling and labelling of oocytes, sperm and embryo, how patients' physical and emotional needs are looked after or how particular concerns or issues you have or might develop are addressed.
Although an independent team of ISO auditors visits our lab and the hospital every year, Concept is also inspected every four months by the hospital’s internal ISO audit team to ensure that all established protocols are being followed, and to evaluate and improve the quality of care.
What does ISO 9001:2000 mean to the patients?
Being ISO certified commits us to ongoing improvement of our service as quality is measured and monitored continuously. This ranges from continuous close watch of procedures in the laboratory and providing high quality counselling for patients. It also means an ongoing commitment to staff training and development.
We do this so our patients can rest assured that they are receiving the best treatment and service deliverable.